Last updated: 12 May 2026
This Privacy Policy explains how Cricket King, ABN 79 971 900 810, handles personal information through www.cricketking.com.au, customer accounts, checkout, subscriptions, purchase orders, claims, support, analytics and related administration. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to us.
We collect the personal information reasonably needed to run the shop and support customers, including:
We collect information directly from you when you browse, create an account, accept policies, place an order, start or edit a subscription, submit a claim, send a support message, provide feedback, pay an invoice or update account details. We may also receive information from PayPal, Google, Facebook, Australia Post or other delivery providers, email providers and analytics tools where those services are used for your transaction or consented website activity.
If you use Google or Facebook login, we use the profile details returned to us only to create, authenticate and manage your Cricket King account, prevent duplicate accounts and support account security. We do not use Google or Facebook login profile data for advertising targeting, and we do not sell it.
You can request deletion or deactivation of your Cricket King account and associated social login link using the contact details in this policy, subject to records we need to retain for legal, accounting, consumer law, security or dispute-resolution reasons.
We use personal information for purposes including:
We may send transactional messages about your account, orders, subscriptions, claims, invoices, payment reminders, delivery and support requests. We do not currently send marketing emails or SMS, and accepting our Terms & Conditions or Privacy Policy does not add you to a marketing list.
If we introduce marketing messages later, we will update this policy and use separate consent controls where required by law.
We use necessary cookies and local storage to keep the website working, including login, cart, checkout, consent, security and account features. You can block some browser storage, but parts of the shop may not work properly.
Optional analytics and advertising are controlled by the privacy preferences banner. You can accept all, reject optional tracking, or choose analytics and advertising separately. We use Google Consent Mode so optional Google analytics and advertising storage starts denied unless you grant permission.
If you grant analytics consent, we may record first-party analytics events such as page views, product views, cart activity, checkout steps, purchases, claims, search, postage checks and technical errors. Analytics events are designed not to include passwords, payment card fields, PayPal payer details, full addresses, phone numbers, free-text support messages or other sensitive form contents.
If you grant advertising and demographics consent, we may use Google Tag Manager, Google Analytics 4, Google Ads and Facebook social widgets to measure ads, understand aggregate demographics and interests where available, and improve advertising relevance. Google's information about partner site data is available at policies.google.com/technologies/partner-sites and its privacy policy is available at policies.google.com/privacy.
We may disclose personal information to:
We do not sell your personal information.
Some providers we use, including PayPal, Google, Meta/Facebook, hosting, email, analytics, security, backup and IT service providers, may store or process information outside Australia. Likely locations may include the United States, countries in the European Union, Singapore and other countries used by those providers' global infrastructure. The exact countries may change depending on the provider's systems. Where required, we take reasonable steps to use providers, settings and contractual arrangements that protect personal information appropriately.
PayPal processes card and PayPal account payments. We store order totals, payment status, PayPal order IDs, subscription IDs, payer references and refund records needed to manage orders and accounts. We do not store full payment card numbers.
We use reasonable technical and organisational measures to protect personal information. These include password hashing, access controls, secure session cookies, transport encryption, admin audit logs, request redaction, limited access to operational systems and backups. No internet service can be guaranteed completely secure, so you should also keep your account password private and contact us promptly if you suspect unauthorised access.
If we become aware of a suspected privacy or data security incident, we will take reasonable steps to contain the issue, assess the risk and take remedial action. Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
We keep personal information for as long as reasonably needed for the purposes described in this policy, including order fulfilment, live goods claims, customer support, accounting, tax records, fraud prevention, legal compliance, audit logs, backups and dispute handling.
Different records are kept for different periods. For example, order, invoice, payment, tax and accounting records are generally kept for the period required by tax, accounting and legal obligations. Security logs, analytics events, support records, claim evidence and backup records may be kept for shorter or longer periods depending on operational, legal, security and dispute-resolution needs. Deleted or anonymised information may remain in backups until those backups rotate out of use.
If you request account deletion, we may anonymise or deactivate your account profile while retaining order, invoice, claim, payment, consent, accounting, audit and backup records that we need for legal, business, consumer law or security purposes. Active subscriptions must be cancelled or resolved before account deletion can be completed.
You can update many account, delivery, billing, business and subscription details from My Account. You can also contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding.
If you have a privacy concern, contact us first with details of the issue. We will review your complaint and respond within a reasonable time. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner or another applicable regulator.
The website may link to third-party websites, including PayPal, Google, Facebook, Australia Post and other services. We are not responsible for the privacy practices of third-party websites.
Our website is intended for customers who are at least 18 years old or who use the website with the involvement of a parent or guardian. We do not knowingly seek to collect personal information directly from children without appropriate parent or guardian involvement. If you believe a child has provided personal information to us without appropriate involvement, please contact us.
We may update this Privacy Policy from time to time. The version published on this page applies from the date shown above. If a material change requires fresh consent, the website may ask registered or guest customers to accept the updated policy before continuing.
For privacy questions, access or correction requests, account deletion requests or privacy complaints, contact our Privacy Officer.