Last updated: 12 May 2026
These terms apply when you use the Cricket King website, create an account, place an order, start a subscription, use a purchase order account, submit a claim, or contact us for support. Cricket King means Cricket King, ABN 79 971 900 810, operating the website at www.cricketking.com.au.
These terms are governed by the laws applying in New South Wales, Australia. Nothing in these terms excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot be excluded under the Australian Consumer Law or any other applicable law.
Cricket King sells live insects, reptile food and related products. Live insects are perishable and temperature sensitive. Product descriptions, counts, sizes, photos and care information are provided to help you choose, but natural variation can occur with live insects.
Care guides and website information are general information only. They are not veterinary advice. You remain responsible for choosing products that suit your animals and for providing suitable storage, ventilation, food, water and temperature control after delivery.
An order is not accepted until it is created in our system and payment, purchase order approval, or subscription setup is confirmed as required for that order type. We may reject or cancel an order before dispatch if stock is unavailable, a product or price is displayed incorrectly, payment fails, fraud or misuse is suspected, or we cannot lawfully or practically supply the order.
Prices are shown in Australian dollars. GST, delivery charges, heat packs and any other applicable charges are shown before checkout where they apply. The checkout must show the final payable amount before you approve payment. We may update prices, products, delivery options and dispatch dates at any time before an order is accepted.
Online checkout and subscription payments are processed through PayPal. We do not store your full card details. PayPal may apply its own terms, buyer protections and privacy practices.
For approved business customers, we may allow purchase orders, invoices and credit terms. Unless your account has approved credit terms, payment is required before dispatch. If your business has approved credit terms, you must pay invoices by the due date shown on the invoice and keep your business, purchasing contact and accounts payable details up to date.
Purchase order access is available only to approved accounts. We may require a valid PO number, ABN, business name, purchasing contact, accounts payable contact and payment term details. We may pause, decline, reduce or remove purchase order access where we have a reasonable basis to do so, including late payment, unresolved invoice disputes, incomplete or inaccurate account details, suspected unauthorised ordering, suspected fraud or misuse, repeated order problems, or a material change in credit risk. Where practical, we will give notice and an opportunity to update details or resolve overdue amounts.
A purchase order number does not override these terms, the invoice due date, any agreed credit limit, or any written agreement we have made with you.
Where required, we will provide invoices or tax invoices for taxable sales. If you need a tax invoice for a business purchase, you can access it through your account where available or contact us.
Before you start a subscription, we will show the selected products, delivery frequency, estimated recurring amount, delivery charges, expected payment timing, dispatch timing and how to cancel or change the subscription.
Subscriptions are recurring orders managed through your account and PayPal. You may cancel, pause, resume or change future subscription deliveries through your account before the displayed payment cutoff and before the order enters packing. Cancellation stops future unpaid subscription orders. We do not charge a cancellation fee.
If a subscription order has already been paid and packing has commenced, that order is handled under the cancellation, packing and claims sections of these terms.
For heating, lighting, electrical, ceramic, glass or other equipment, you must follow the product instructions, warnings and suitability information. Use products only for their intended purpose, with suitable fittings, ventilation, thermostats or safety equipment where required. Stop using a product and contact us if you believe it is faulty, unsafe or subject to a recall.
You must choose an available dispatch date at checkout. We pack live insects for the selected dispatch date and arrange delivery using available postage and courier services. Delivery estimates are estimates only and can be affected by carrier capacity, weather, public holidays, regional access, quarantine rules, incorrect addresses and events outside our reasonable control.
You are responsible for providing a complete and accurate delivery address, choosing a delivery location where live goods can be received promptly, and monitoring tracking once supplied. If we become aware that supply or delivery is delayed, we will take reasonable steps to update you and work through an appropriate solution.
Live insects are supplied as feeder insects only. Do not release live insects into the environment. We may refuse, delay or cancel supply to a location where quarantine, biosecurity, carrier or legal restrictions prevent practical or lawful delivery. If we cancel before dispatch for this reason, we will provide any refund required by law.
Please contact us immediately if you need to change or cancel an order. We will try to help where the order has not yet entered packing.
Orders cannot be cancelled or changed for convenience once packing has commenced. In the website and admin system this generally means the order has moved to PROCESSING or is otherwise being picked, packed, labelled or prepared for dispatch. This includes requests to cancel, change items, change addresses, change dispatch dates, or pause a subscription order that is already being packed.
This packing cutoff is needed because live insects are perishable and packing work, stock allocation, labels and delivery arrangements may already be committed. It does not affect any rights you have under the Australian Consumer Law for faulty, damaged, wrongly supplied, delayed or otherwise non-compliant goods or services.
We do not accept change of mind returns for live insects or other perishable goods once packing has commenced or the goods have been dispatched.
For non-perishable products, we may accept a change of mind return within 30 days after delivery if you contact us first, the product is unused, unopened where relevant, complete, in original packaging and in resaleable condition. You are responsible for return postage for change of mind returns, and original delivery charges are not refunded for change of mind returns unless required by law.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If a product or service does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation or compensation depending on the nature of the problem and what the law requires.
We are entitled to assess the issue before providing a remedy. Please provide your order number, description of the problem, photos where relevant, and any delivery or tracking information that may help us assess the issue.
Live insect issues, low live counts, dead on arrival, damaged items, wrong items, delivery delays and other order issues can be submitted through your account once an order has been dispatched or delivered. Guest customers may use the secure claim link sent after checkout.
For live insect, wrong item and damaged item claims, we may require clear photo evidence, including images of the live spread, dead insects, damaged packaging, item labels or the product received. Please submit the claim as soon as possible and preferably within 48 hours after the parcel is delivered, made available for collection, or first attempted for delivery. This evidence window helps us assess live-arrival issues while the condition of the goods can still be verified. We may still assess claims outside this window where required by law or where the circumstances reasonably justify later assessment.
Depending on the issue and the legal remedy required, we may offer replacement goods, refund, partial refund, store credit, postage adjustment, a replacement order, or another practical solution. Replacement live insects may be sent with a later order or on a suitable dispatch date where that is reasonable for live freight.
Live insects can be harmed by heat, cold, lack of ventilation, unsuitable storage, being left outside, delayed collection, rough handling after delivery or being used in a way that does not suit the product. We may decline a remedy where the problem was caused by misuse, incorrect storage, customer delay, inaccurate delivery information, or another matter outside our responsibility, unless the law requires otherwise.
We pack orders with reasonable care and use available carrier services for delivery. If an order is lost, substantially delayed, damaged in transit or tracking shows a delivery problem, contact us as soon as possible. We will review the order, carrier information and evidence, and provide any remedy required by law.
We try to keep the website accurate and available, but we do not guarantee uninterrupted access or error-free operation. We may suspend, update or restrict access to the website for maintenance, security, operational or legal reasons.
To the maximum extent permitted by law, and subject to any rights, remedies or guarantees that cannot be excluded, restricted or modified, our liability is limited to the remedies required by law, including refund, replacement, resupply, repair, cancellation or compensation where applicable. We are not responsible for losses that are not caused by our breach, are not reasonably foreseeable, or arise from misuse, incorrect storage, delayed collection, inaccurate delivery information, or circumstances outside our reasonable control, except to the extent the law requires otherwise.
Our Privacy Policy explains how we collect, use, disclose and protect personal information, including account details, orders, delivery details, PayPal references, purchase order information, claim evidence, support messages, consent records and optional analytics.
We may update these terms from time to time. The version published on this page applies to website use and orders placed after it is published. If a material change requires fresh consent, the website may ask registered or guest customers to accept the updated terms before continuing.
For order, claim, subscription, invoice or account questions, contact us through your My Account support inbox where available, reply to a Cricket King email, or call 0474 916 218 during business hours.